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Personal Orders

This is my first time purchasing from Diskovery.  What do I need to do to qualify for “Academic Priced” products?  

Faculty, Staff and Post-Secondary Students must provide two forms of ID, one, which must be dated and show current status at an accredited academic institution. Refer to Academic Eligibility Requirements for additional information.

I have purchased before from Diskovery; do I need to send my ID again?

You do not need to send in your ID again, if you had previously orderedduring the past school year, sent in your ID and have been approved.You would have to resubmit your ID if:a. It is over one year old b. ID was valid for the previous school year. i.e.: School Year starting August 1999 - June 2000 and you place an order in September of 2000. Since this is the start of a new school year, we must receive new ID information. 

I am not purchasing “Academic Priced” products.  Do I still need to provide my ID?

No, you do not need to provide ID, as long as you are not ordering products that indicate “Verification ID Required” and/or where the term “academic” is referred to or within the product

For my personal purchase, may I purchase more than one of the same title that is “Academically Price”?

No, you may not purchase more than one title at academic pricing in a year, unless there was a new version released.  For example: You may purchase only one copy of Adobe Illustrator 8.0 within a year time frame from the date of purchase.  During the year Adobe releases Illustrator 9.0.  You may purchase Illustrator 9.0 since it is a new version released during the year. Though you may only purchase one title per year does not limit you to purchase a number of different titles from the same publisher. Example: Though you purchased Adobe Illustrator, you still may purchase one copy each of Adobe Photoshop and Adobe InDesign.

As an individual, may I order a site license product?

Individuals may not order site license products.

I am a high school student and want to order some “Academic Priced” products, do I qualify?

Some software publishers allow high students to purchase “Academic Priced” products.  Since qualifications vary, it would be in your best interest to contact a Diskovery Academic Partner directly at 800-331-5489, to discuss situation.

How may I pay for my order?

Payment by credit card (MasterCard, Discover or VISA only), a money order, cashier’s check or personal check is accepted. Please note that within the state of Florida and Kentucky, local sales tax for the delivery address will be added to personal orders, even if the purchaser is employed by a public education institution.

Orders paid by personal check will not be processed until the check has cleared the bank.

Accredited Academic Institutional Orders:

Are telephone orders accepted?

Telephone orders may be placed to secure product and start the order process. Orders will not be shipped until the telephone order is followed by a confirming signed hard copy of a purchase order either faxed or mailed to Diskovery.  If orders are being placed with a school credit card, then the order will be processed and shipped.

What are Diskovery’s terms for purchase orders?

Accredited public academic institutions terms of net 30 days

Our school has never purchased from Diskovery before; will you accept a purchase order?

Yes, we accept purchase orders and extend accredited public academic institutions terms of net 30 days. If you are a private school a credit application may be required. s

It there finance charge for late payments?

Yes, payments over 60 days are subject to a monthly 1.5% finance charge.

Do you accept school credit cards?

Yes, we accept school VISA, MasterCard and Discover cards.  For the schools protection, we need either to have the school forward to us their credit card usage policy and/or complete Diskovery’s School Credit Card Verification form.

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